Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Cool Solutions (Reg. No SA2011980) will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within seven (7) working days after the confirmation.

Please return your purchase to the following address:
Cool Solutions (Reg. No SA2011980)
No. 66, Jalan Lanang
96000 Sibu, Sarawak, Malaysia

Please contact us at or 011-1602 9669 if you have any questions or doubts.